Tobitoke Dress

Women’s Size Guide

SIZE	BUST	WAIST	HIPS
UK 4 / US 0	32	24	34
UK 6 / US 2	34	26	36
UK 8 / US 4	36	28	38
UK 10 / US 6	38	30	40
UK 12 / US 8	40	32	42
UK 14 / US 10	42	34	44
UK 16 / US 12	44	36	46
UK 18 / US 14	46	38	48
UK 20 / US 16	48	40	50

 

 

SIZE	BUST	WAIST	HIPS
S	32-36	24-28	34-38
M	38-42	30-34	40-44
L	44-48	36-40	46-50

Sizing

Q: I'd like to have a different dress neckline and a different dress sleeve?

A: Yes, this customization can be accommodated based on our discretion, fabric/design and availability. Kindly send us an email on support@seamstresslagos.com or send us a message via WhatsApp on +2347037604135. Please note that this will be considered a bespoke order and an extra charge will apply.

 

Q: I am a different size at my upper body and a different size at my lower body?

A: If your upper and lower body require different sizes, please email us at support@seamstresslagos.com with the subject line “Custom Size” and provide your specific measurements: Bust, Waist, Hips, and preferred product length in inches. Please note that custom-sized outfits incur an additional cost and, due to their personalized nature, are non-returnable and non-exchangeable.

 

Q: My outfit doesn't fit despite including my custom measurements?

A: We ensure that all our garments are carefully crafted using the measurements provided. However if you still wish to contact us kindly reach us via email at support@seamstresslagos.com or send us a message via WhatsApp on + 2347037604135 to have this sorted.

Q: Can this item be made longer as I am quite tall?

A: Yes, please email us at support@seamstresslagos.com with the subject line “Custom Length” and provide your Preferred product length in Inches. Please note that custom-sized outfits incur an additional cost and, due to their personalized nature, are non-returnable and non-exchangeable.

 

Q: Can I change my order after checkout?

A: Yes, you can. To change your order, kindly send us an email at support@seamstresslagos.com or send us a message via WhatsApp on +2347037604135 within 4 hours of placing your initial order.

 

Q: What do I do if I choose the wrong color/size for my order?

A:To change the color or size of your order, kindly send an email to support@seamstresslagos.com or send us a message via WhatsApp +2347037604135 within 4 hours of placing your order.

 

Q: I got my order but it is not what i expected?

A: We are so sorry about this. We ensure that all our garments are carefully crafted and match the specific outfit you ordered. Kindly send us an email at support@seamstresslagos.com or send us a message via WhatsApp on +2347037604135 to have this sorted within 24 hours of receipt of item.

 

Q: I got my order but it had some defects?

A: Kindly send us an email at support@seamstresslagos.com or send us a WhatsApp message on +2347037604135 with a picture/video indicating the default within 24 hours of receipt of items.

 

Q: How do I add more items to my order?

A: Kindly send us an email at support@seamstresslagos.com or send us a message via WhatsApp +2347037604135 to add more items to your order.

 

Q: I didn’t get any notification after placing my order?

A: Please be sure you refresh your mail and check your spam folder. If you didn’t get a notification still, kindly send us an email at support@seamstresslagos.com or send us a message via WhatsApp on +2347037604135 as soon as possible.

 

Q: What is your return policy?

A: We want you to love your Seamstress Lagos pieces. If for any reason you need to return or exchange an item, please note our timelines:

Orders within Lagos: Item(s) must be received by us within 3 business days from the date of delivery or pick-up.

Orders within Nigeria (outside Lagos): Item(s) must be received by us within 5 business days from the date of delivery.

International Orders: Item(s) must be received by us within 10 business days from the date of delivery.

Important: The item(s) must physically be in our possession within these timeframes to qualify for an exchange or a refund. There are no exceptions to this.

For “Pick up” orders, a refund is only possible if the item is picked up within 2 weeks of the order date. Pick-ups after this period will only be eligible for store credit. Orders picked up later than 6 weeks will not be eligible for exchange or refund.

Please note: Items purchased or tried on in person cannot be returned, exchanged, or refunded. Additionally, items bought online cannot be exchanged for items available in person.

 

Q: Who pays for return shipping?

A: Currently, we do not provide shipping labels. Therefore, the customer is responsible for the cost of sending the item(s) back to Seamstress Lagos.

 

Q: What are the charges for an exchange?

A: If you’d like to exchange an item, you will be responsible for:

1. The cost of sending the original item back to us, and

2. The delivery fee for sending the new item to you (this will be the same as your original shipping cost).

 

Q: How will I receive my refund?

A: Refunds will be issued, minus the original shipping cost, via bank transfer.

 

Q: How quickly are exchanges shipped or refunds processed?

A: Once we receive your returned item, we aim to ship an exchange within 48 hours except in the case of an occasion wear product this made take up to 7 business days or process a refund within 5-7 business days, depending on your request. Please remember that refund processing times can vary depending on your payment provider and may take longer to appear in your account.

 

Q: What condition should the returned items be in?

A: All returned items must be unworn, undamaged, free of any blemishes (like stains or marks), and in their original packaging to be eligible for an exchange or refund. If an item is returned to us in a damaged condition, we will not be able to process a refund or exchange, regardless of the circumstances, and you will be responsible for the shipping costs to have it returned to you.

 

Q: Can I return or exchange sale items or items bought with a discount code?

A: Unfortunately, sale items or items purchased using a discount code are not eligible for a refund or exchange under any circumstances. Only full-price items qualify for our standard return and exchange policy.

 

Q: Can I return an item for an exchange instead of a refund?

A: Yes, you can exchange an item for another size or style, subject to our exchange and return policy.

Important notes about exchanges:

Non-custom items: You can exchange non-custom items within the specified timeframe.

Custom items: Unfortunately, we cannot offer exchanges or returns on customized outfits. However, we may be able to make alterations to your custom outfit at no additional cost, subject to our availability.

Logistics costs for alterations: Please note that you will be responsible for the shipping costs of sending the item for alterations and returning it to you.

For more information about the alteration process: Send us a message on WhatsApp: +2347037604135

Email us: support@seamstresslagos.com

What constitutes a “customized item”?

Any item made with measurements that fall outside our standard size guide.

Any item featuring alterations to sleeves or lengths that differ from our basic measurements. For example, if you provide measurements in the order notes (bust 36 inches, waist 29 inches, hips 40 inches) that are close to but not exactly a size 10 in our size guide, this will be considered a customized item.

 

Q: What should I do to ensure a smooth return/exchange process?

A: To ensure a swift and seamless process, please make sure your return meets all the terms and conditions outlined above.

 

Q: How long does the exchange process take?

A: After we have received and inspected the garment please allow for 3 – 5 business days for it to be processed and in the case of an Occassion wear product please allow for up to 10 – 15 business days

 

Q: What if I receive a faulty item?

A: If you believe you have received a faulty item, please notify us within 3 days from the date of delivery. The faulty item must be returned to us no later than 20 days from the delivery date. After this 20-day period, we will no longer be able to accept the item, regardless of the situation.

 

Q: I purchased with store credits, can I exchange it?

A: Items purchased with store credits are non exchangeable.

 

Q: Do you deliver outside Lagos?

A: Yes, we deliver to all states within Nigeria. We also deliver world wide.

 

Q: Do you offer international shipping?

A: Yes, we ship worldwide.

 

Q: How long will it take for my order to get to me after making payment?

A: Within Lagos: 1 – 3 business days

Within Nigeria (outside Lagos): 4 – 6 business days 

International Orders: 5 – 7 business days after order placement

•Occasion Wear Products: 7 – 12 business days

Please note: If your order includes any occasion wear products (e.g., Omotoke Dress, Bums Dress), the entire order will be shipped within 7 – 12 business days, regardless of your location. This extended timeframe accounts for the specialized nature of these items.

Custom Orders: Custom orders require an additional 2

•Within Lagos: 1 – 3 business days

•Within Nigeria (outside Lagos): 4 – 6 business days 

•International Orders: 5 – 7 business days after order placement

•Occasion Wear Products: 7 – 12 business days

Please note: If your order includes any occasion wear products (e.g., Omotoke Dress, Bums Dress), the entire order will be shipped within 7 – 12 business days, regardless of your location. This extended timeframe accounts for the specialized nature of these items.

 

Q: How can I track my order?

A: We offer tracking for most orders.

Here’s how it works:

Orders outside Nigeria : You’ll receive a tracking number via email as soon as your item is shipped. You can use this number to track your order on the courier’s website. 

Local orders within Nigeria: Unfortunately, we don’t currently offer tracking for Nigerian Orders.

We apologize for any inconvenience this may cause. We’re working on implementing tracking for Nigerian orders in the future. Please check back for updates.

Custom Orders: Custom orders require an additional 2 business days on top of the standard delivery timeline for your location.

For example:

• Within Lagos: 3 – 5 business days

• Outside Lagos (within Nigeria): 6 – 8 business days

• International: 7 – 9 business days

• Occasion Wear (Custom): 9 – 14 business days

Express Shipping

Express shipping options are available at an additional cost. Please contact us via WhatsApp at +234 703 760 4135 or email us at support@seamstresslagos.com for more details.

Sale or Launch Periods

During sale or launch periods, both local and international orders may experience slightly longer processing times—up to 10 – 15 business days.business days on top of the standard delivery timeline for your location.

For example: Within Lagos: 3 – 5 business days 

•Outside Lagos (within Nigeria): 6 – 8 business days 

•International: 7 – 9 business days

•Occasion Wear (Custom): 9 – 14 business days

Express Shipping: Express shipping options are available at an additional cost. Please contact us via WhatsApp at +234 703 760 4135 or email us at support@seamstresslagos.com for more details.

Sale or Launch Periods: During sale or launch periods, both local and international orders may experience slightly longer processing times—up to 10 – 15 business days. We appreciate your understanding and patience.

 

Q: Do you take express orders?

A: Yes! We offer express shipping on all orders to get your items to you faster.

For rates and more information on our express services, please contact us via email at support@seamstresslagos.com or message us on WhatsApp: +2347037604135

Q: The shipping company got to my location but I missed the shipper’s call?

A: If you’re unreachable when the shipping company arrives, your item will be returned to Seamstress Lagos. We’ll contact you via email or WhatsApp to schedule a new delivery.

Please note: There will be a shipping fee for the second delivery, which you’ll be responsible for paying. We recommend providing your phone number and a backup contact person in case you’re unavailable when the shipper tries to deliver.

To avoid missed deliveries:

Ensure your contact information is up-to-date.

Consider providing a backup contact person.

Be available during the estimated delivery window.

 

Q: I’ll like my outfit delivered to a different address?

A: Kindly send us an email at support@seamstresslagos.com or send us a message via WhatsApp +2347037604135 to provide us with the new shipping address within 4 hours of placing the order

 

Q: Can I return an item for an exchange instead of a refund?

A: Yes, you can exchange an item for another size or style, subject to our exchange and return policy.

Important notes about exchanges:

Non-custom items: You can exchange non-custom items within the specified timeframe.

Sales or discount: You cannot exchange items gotten from during sales or with discount codes

Gift Card: You cannot exchange an item gotten using a gift card.

 

Q: Can I exchange an item I got on sale?

A: All sale items are final and can’t be exchanged.

 

Q: Do you accept payment on delivery?

A: No, we don’t accept payment on delivery. All orders must be paid for in full before delivery.

 

Q: Can I arrange for my pick up?

A: Yes, you can! To arrange for pickup, please include this in your order notes or send us a message via WhatsApp at +2347037604135. Please provide the following information:

Name of the person picking up

Phone number of the person picking up

Copy of the person’s valid ID .

Once we receive this information, we’ll provide you with our studio details. Please note that pickups are available during our pickup hours:

Monday – Friday: 10 AM – 4 PM

Saturdays: 10 AM – 12 PM

Please be aware that any alterations made during pickup will incur an additional charge. If you have any questions about the pickup process, please don’t hesitate to contact us.

 

Q: Can I change my order after checkout?

A: Yes, you can. To change your order, kindly send us an email at support@seamstresslagos.com or send us a message via WhatsApp on +2347037604135 within 4 hours of placing your initial order.

 

Q: I typed in the wrong address and i need to change it

A: To change your delivery address, kindly send us an email at support@seamstresslagos.com or send us a message via WhatsApp on +2347037604135 within 4 hours of placing your initial order. However, please note that once orders are processed, they cannot be cancelled or modified. Where a wrong address is provided, and items are undeliverable at first attempt, you will be charged for a second delivery attempt.

 

Gift Card

Q: I would like to get a gift card?

A: To get a gift card kindly click here

 

Q: How soon can i get the gift card

A: After purchasing a digital gift card, the details will be sent to the email provided during the purchase

 

Q: Are gift card refundable

A: Gift cards are non refundable

Lagos same day delivery for all Ajoke products. Order before 11am. T&C applies.

For local standard orders (within Nigeria) it takes 3-5 business days for your order to be processed and shipped. A notification will be sent to you via email as soon as your order is ready to be shipped. And an email will be sent to you a day before your order is shipped out. 

For international orders it takes 5 -10 business days for your order to be processed as all garments are made to order. A notification will be sent to you via email as soon as your order is ready to be shipped alongside your tracking details.

Please note that orders placed during sale periods or new launch periods might take up to 7 – 12 business days for both local and international shipping due to high increased demand.